Trading conditions and personal data policy at Riised A/S

Riised A/S

Edithsvej 1

2920 Charlottenlund

CVR nr.: 36405147

Telefon: +4571414171

Email: info@riised.com

§1 Terms and conditions

1.1 In what follows, Riised A/S is referred to as R.

1.2 The owner or the person who is authorized on behalf of the owner to order R’s service is hereinafter referred to as the customer.

1.3 Terms that do not appear in these conditions, or that have not been agreed in writing between the parties, cannot be enforced.

§2 Prices

2.1 At R, all prices are in Danish kroner and stated excl. VAT.

§3 Payment

3.1 R sends an invoice after speed optimization based on the list price, which can be found at any time at www.riised.com

3.2 For amounts owed that have not been paid on time to R, 2% interest is calculated per month started, as well as a reminder fee. Unless otherwise agreed, the payment terms for R account customers are: Invoice date + 8 days.

3.3 For extra work, R calculates an offer or performs the work at an hourly rate. This will either be agreed orally or in writing.

§4 Delivery

4.1 R aims to start the task within 14 days, but the delivery can vary a lot, as there can be challenges with plugins or the like, which means that we spend extra time on the task.

4.2 We reserve the right to refuse to service customers without having to explain why. We do not optimize websites with porn, alcohol, dating or similar websites.

§5 Compensation

5.1 R undertakes to restore the page so that the page is up and running as at the start-up time of the speed optimization.

5.2 Since the website is backed up at start-up, so that the original page can be quickly re-established.

5.3 R disclaims liability for damages in the event of a crash or other damage to the customer’s website in the event that a crash or other damage occurs to the website during the period when Riised A/S is working on the website.

5.4 Should the customer wish to restore the site to the back-up, we will restore the site. Should the reason for the restoration be based on the fact that an error should have occurred and the error was already there, we will take full payment for the task.

5.5 The customer must update the relevant plugins. If they are not updated and errors occur on the site, R cannot be held responsible.

§6 Confidentiality and confidentiality

6.1 All information exchanged between the customer and R must be treated and kept confidential. Apart from what may follow the processing of the case, information is not passed on to third parties. The customer is not entitled to pass on all or part of the material or the communication between the customer and R.

6.2 Both parties undertake to seek any dispute, complaint, dissatisfaction, discrepancy or similar resolved, internally and amicably. As a customer, you thus undertake to, regardless of the nature and possible justification of any complaint, dispute, dissatisfaction or discrepancy, first contact R.

6.3 The duty of confidentiality applies to R and the customer, and objectionable public statements are subject to a daily fine of one thousand kroner.

Riised A/S privacy policy

When you visit www.riised.com, you entrust us with some information. This privacy policy is intended to help you understand what data we collect, why we collect it and what we do with it. This is important, not only to ensure the security of your personal data, but also to assure you that RIISED A/S meets and complies with the General Data Protection Regulation (GDPR), which entered into force on 25 May 2018. This privacy policy concerns the following domain: www.riised.com

What is the personal data regulation?

Legally speaking, GDPR is an EU regulation which aims to strengthen and unify data protection rules and rights for the benefit of EU citizens. In other words, it aims to give control over personal data back to users. While this is good news for individuals, it poses complex problems for businesses. The new rules apply to all organizations (of any size) that provide goods and services to the EU and websites that use tracking technologies (such as cookies or tracking pixels) to monitor EU user behaviour. In the many cases, data collection, no matter how insignificant it is considered to be, will require valid consent. Under the Personal Data Regulation, consent cannot be implied or inferred from a person’s actions. Valid consent must instead be specific to the data collected through an affirmative action that is unambiguous.

Personal Information – What do we collect and why?

RIISED A/S offers certain website features, services, applications and tools that are only available through the use of the tracking technologies mentioned below. You always have the option to block, delete or disable these technologies if your browser, installed application or device allows it. If you choose to reject cookies or other similar technologies, you may not be able to use certain website functions, services, applications or tools. In general, these technologies allow our website, services, applications and tools to save and store relevant information in your browser or device to later identify you in relation to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to ensure that only we and/or our authorized service providers can process them by assigning them a unique identifier designed for interpretation only by us. This website collects and uses personal information for the following purposes:

1.1 Google Analytics

We have anonymized your IP address to Google, so that you are anonymous to Google when you visit our website. Like most websites, this page uses Google Analytics (GA) to track user behavior. We use this data to determine the number of people who use our website to better understand how they find and use our website and to see their journey through the website. Although GA records data such as your geographic location, device, internet browser and operating system, none of this information personally identifies you to either Google or us. GA only records your IP address in anonymized form. GA uses cookies, the details of which can be found in Google’s development guides. For your information, our website uses the analytics.js implementation of GA. We have chosen that the visit history on our website does not expire. Disabling cookies in your internet browser prevents GA from tracking your visits to pages on this website.

1.2. Google Tag Manager

We continuously try to improve the customer experience on our website by providing visitors with more personalized and targeted information. To do this, we use Google Tag Manager (GTM). GTM is a small piece of code that helps us track user behavior on our website and then forwards the data to our Google Analytics account. The data is then stored in Google Analytics so that we can review and evaluate it in relation to potential improvements and changes to the website. We consider Google to be a third-party data processor (see section 2 below). Learn more about Google Tag Manager here. 

1.3. Visit website

When you visit our website, we collect the following personal data about you and your use of the website:

  • IP address

The purpose is optimization of the user experience and the function of the website, targeted marketing, including remarketing via Facebook and Google and more. This processing of information is necessary so that we can protect our interests in improving the website and showing you relevant content. The legal basis for our processing of your personal data is based on the balancing of interests rule in the EU Personal Data Regulation art. 6 pieces. 1, letter f. The information is not transferred to third countries outside the EU/EEA. We can access the visit history via Google Analytics permanently.

1.4. contact, registration and download forms

Should you choose to contact us via our contact form on our website or download “gated content” from our website, the information you enter will be saved and sent in an e-mail via SMTP (Simple Mail Transfer Protocol). The information in the form will be stored in the database in WordPress (Our website database). Then the data will be linked to an existing account with a similar email or will be created as a new contact. Data is stored until you specifically

want to have them deleted. If the data concerns future or existing orders, or is covered by legislation, the information is stored for a minimum of five years. The purpose is to be able to process your inquiry. The information is not transferred to third countries outside the EU/EEA. Furthermore, the information is stored until you actively ask us to delete your data from our system. Our processing of your personal data takes place on the basis of the balancing of interests rule in the EU Personal Data Regulation art. 6 pieces. 1, letter f.

1.5. Cookies

We treat information collected by cookies and other technologies as non-personal information. To the extent that IP addresses or similar identifiers are considered personal information under local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information under this Privacy Policy. Our WordPress website uses a number of different cookies.

2. Our third-party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and all comply with the legislation of the EU General Data Protection Regulation 2018 (GDPR).

3. Data breaches

We will report any unlawful data breach of this website’s database or databases of any of our third party data processors to any relevant person or authority within 72 hours of the breach if it appears that personal data stored in an identifiable manner has been compromised.

4. Data controllers

The data controller for this website is: RIISED A/S, a Danish privately owned company with CVR number 36405147 and with the following office: RIISED A/S Sølvgade 102 1307 København K. Telephone: +45 71 41 41 71 E-mail: info@riised .dk CVR: 39736556

5. Security

We use reasonable means to protect your personal data on our web platform. However, the Internet is not a 100% secure environment, and therefore we cannot ensure or guarantee for e.g. the security of the information you send to us via forms from our website. Therefore, you must refrain from sending personally sensitive and/or confidential information in your e-mails to us. We are always working to improve our security procedures as the internet is constantly evolving.

6. Right to access and to be saved

You have the right to gain insight into which personal data we have registered about you, to have the personal data we have about you corrected and updated and to have the personal data we have registered about you deleted or anonymised. Furthermore, in certain cases you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the information – apart from storage – with your consent, or for the purpose of establishing, asserting or defending a legal claim, or to protect a person or important public interests. In certain cases, you have the right to object to our or third parties’ lawful processing of your personal data. Likewise, in certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance. You have the right to withdraw your consent at any time. You can do this online on our website. Please contact us if you wish to request access to your personal information stored in our databases or if you wish to have your personal data “deleted” from our databases. We basically delete or anonymize all information that we are not legally required to store. However, we reserve the right to store information about the conclusion of the basis of the agreement, specification of services and other information about trade relations that may be of importance for the execution of the work task, solution, result and trade relations. We will respond without undue delay (and in any event within one month of receipt of your request, although this may be extended in difficult cases). RIISED A/S Sølvgade 102 1307 København K. Phone: +45 71 41 41 71 E-mail: info@riised.com CVR: 36405147 When a request for access/download is received, we have a dedicated team that responds as soon as possible the question or request we have received. If your question or request is more extensive than that, we may need to obtain more information from you.

7. Questions about privacy policy

If you have questions regarding our privacy policy or data processing, or if you wish to complain about a possible violation of the Personal Data Regulation, please contact us: RIISED A/S Sølvgade 102 1307 København K. Phone: +45 71 41 41 71 E-mail: info@riised.com CVR: 36405147 When a question about privacy policy or personal data is received, we have a dedicated team that answers the question or request we have received as soon as possible.

If your question or request is more extensive than that, we may need to obtain more information from you.

8. Changes to our privacy policy

We reserve the right to make changes to our privacy policy. If we make material changes, we will notify you before they become effective, via our website or otherwise, to give you an opportunity to review the changes. Your continued use of our website after we have posted or sent a notice of the changes to the policy constitutes your acceptance of the updated privacy policy.

9. Appeal body

You have the right to lodge a complaint with the Danish Data Protection Authority if you are dissatisfied with the way we process your personal data. See contact information and more about access to complaints on the Danish Data Protection Authority’s website: www.datatilsynet.dk
Get a free analysis of your webshop’s speed!
We send you a live screen recording where we analyze your shop’s speed and explain how you can optimize it 🚀